How Can We Help
How can we help you?
Get answers to common questions, track your order, or reach a real person on our team. We read every message, and we actually reply.
Track your order
Waiting on your Kapsule order?
Enter your order number or tracking code to see where it is. You'll find both in your order confirmation email.
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Reach a real person
Have a question that isn't answered below? A real person on our team typically replies within 5 hours.
Send us a message
We'll get back to you by email, usually within 5 hours.
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Get instant answers from our chat assistant, available 24/7. A real person is always a click away.
Start live chat →FAQs
Subscription & account
How do I cancel my subscription?
You can cancel anytime through your subscription portal, or email us and we'll take care of it.
Include your order number or the email you used at checkout so we can find your account fast.
Why am I receiving orders I didn't authorize?
This usually means an active plan or saved payment method is still on file.
You can manage or cancel it in your subscription portal, or email us and we'll sort it out right away.
The website says I don't have a subscription, but I'm still being charged?
It may be linked to a different email or payment method. Try logging into your subscription portal with the email you used at checkout.
If it's still not showing up, email us and we'll find it for you.
How do I update my plan (frequency, quantity, or address)?NEW
Update your frequency, quantity, or shipping address anytime in your subscription portal.
Prefer us to do it? Email us and we'll make the changes for you.
How do I skip my next shipment?NEW
Skip your next shipment in your subscription portal, or email us and we'll push your renewal date.
Still working through your current tins? Skip one so you are never overstocked.
FAQs
Order & shipping
When will my order be shipped?
Orders are typically processed within 1 to 3 business days after your payment is confirmed.
As soon as yours is on the way, we'll email you a tracking link.
How long does shipping take?
Shipping is free on every order, worldwide. Delivery time depends on where you are:
- United States: 3 to 12 business days
- United Kingdom: 5 to 8 business days
- Europe: 5 to 10 business days
- Australia and New Zealand: 7 to 14 business days
- Rest of world: 10 to 21 business days
How can I track my order?
Use the tracker at the top of this page with your order number, or tap the tracking link in your shipping confirmation email.
You can also check live status anytime in your account.
Can I cancel or change my order after placing it?
Once your order has shipped, it can no longer be canceled or changed.
If it hasn't shipped yet, email us as soon as you can and we'll do our best to help.
Do you ship internationally?
Yes, we ship worldwide, and shipping is always free.
For orders outside the US, delivery times can vary and may be affected by customs.
How do I update my shipping address?NEW
If your order hasn't shipped yet, email us with your updated address and we'll fix it.
For plans, update your address anytime in your subscription portal.
FAQs
Feeding & safety
How many treats should I give my cat?
Go by your cat's weight:
Feed them on their own, crumble over their food, or float one in water for a little extra hydration.
Will my fussy cat actually eat them?
That is the cat these were made for. They are 50% freeze-dried chicken breast, so they read as a meat treat, not a supplement.
Start by hand-feeding one, or crumble half over their food. If they still refuse, the Empty Carpet Guarantee covers you: full refund, keep the tin.
Can I give more than the daily amount?NEW
Stick to the amount for your cat's weight above. That's enough to keep fur moving.
They're a real chicken treat, so the odd extra won't hurt, but there's no need to go over.
Are they safe for kittens and senior cats?
They are made for cats over 6 months. Seniors do well on them, and for small mouths or older teeth you can snap them in half.
If your cat has a diagnosed condition or is on medication, check with your veterinarian first.
My cat has allergies or a sensitive stomach. Are these OK?
They are grain-free with no fillers, and the main ingredient is real freeze-dried chicken.
If your cat has a specific allergy, email us and we'll walk you through the full ingredient list, and check with your veterinarian to be safe.
How do I get my cat to try them?NEW
Hand-feed the first one, or crumble half over their normal food so the smell does the work.
Most cats take to them quickly because they are mostly real chicken.
Is it safe to give alongside their food and medication?
Yes, it's a daily treat that sits alongside their normal diet.
If your cat takes medication or has a health condition, check with your veterinarian before adding anything new.
How fast will I notice a difference?NEW
Every cat is different. Many owners notice fewer hairballs over the first couple of weeks of daily use.
The fullest effect shows across a shedding cycle, when daily use helps keep fur moving as fast as it is swallowed.
FAQs
Ingredients & quality
What is in the treats?NEW
Real food first, with the function built in:
- Freeze-dried chicken breast (50%)
- Barley grass (13%)
- Plant cellulose from bamboo and spruce (12%)
- Keratinase, the enzyme that helps break swallowed fur down
- Chicken liver and heart
- Psyllium husk
- Taurine, plus zinc, vitamin E, and B complex
Grain-free, freeze-dried, with no fillers.
How do the treats actually help with hairballs?
Keratinase helps break swallowed fur down, and three plant fibers (barley grass, bamboo fiber, and psyllium husk) help carry it through the digestive system.
The aim is to help more of that fur pass in the litter box, instead of coming back up on your carpet.
Are they grain-free?
Yes. The treats are grain-free, with no grains or fillers.
Where do the treats come from?
They are freeze-dried and made to strict quality standards, so the real chicken and active ingredients stay stable in the tin.
How should I store them?
Keep the tin in a cool, dry place out of direct sunlight, and reseal it after each use to keep the treats fresh.
FAQs
Guarantee & returns
What is the Empty Carpet Guarantee?
If your cat refuses the treats or your mornings are no calmer, tell us within 60 days and we'll refund your order.
Keep the tin. No return label, no quiz.
How do I request a refund?NEW
Email us within 60 days of delivery with your order number.
You do not need to send anything back. Once approved, your refund goes to your original payment method.
When will I get my refund?
Approved refunds are processed within 5 to 10 business days.
It can take a little extra time for your bank or card provider to post it to your statement.
Why does the website price differ from what I saw on social media?
Social ads sometimes show promotional pricing that has since changed. The price on trykapsulelabs.com is always the most current.
If you saw a specific offer, reach out and we'll help.
What payment methods do you accept?NEW
We accept Visa, Mastercard, American Express, Discover, Diners Club, PayPal, Apple Pay, Google Pay, Shop Pay, and Bancontact.
All transactions are secure and encrypted.
Kapsule treats are a daily complement to a healthy diet, not a substitute for veterinary care. If your cat has a health condition or takes medication, check with your veterinarian before use. Individual results vary from cat to cat.