Shipping policy
At Kapsule, we work hard to process and ship orders as quickly and reliably as possible. We ship worldwide, with free standard shipping on every order.
Order Processing Time
Orders are typically processed and dispatched after payment confirmation as follows:
- VIP Expedited Shipping: dispatched within 1 business day
- Standard Shipping: dispatched within 3 business days
During periods of high demand, promotions, and holidays, processing times may take up to 5 business days. Orders are processed Monday through Friday, excluding weekends and holidays.
Shipping and Delivery Timeframes
Once an order has been processed and shipped, delivery times vary based on the destination. Estimated delivery times after shipment:
- United States: 3 to 12 business days
- Canada: 5 to 12 business days
- United Kingdom: 2 to 7 business days
- Europe: 2 to 10 business days
- Australia and New Zealand: 7 to 14 business days
- Rest of world: 10 to 21 business days
Please note that delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, weather conditions, customs processing, or peak shipping periods.
Shipping Notifications and Tracking
Once your order ships, you will receive a confirmation email with tracking information. You can also track any order at trykapsulelabs.com/apps/track123. Tracking updates may take 24 to 48 hours to appear after shipment.
Shipping Delays
While we aim to meet the estimated delivery timelines above, delays may occasionally occur. Kapsule is not responsible for delays caused by carriers, customs, incorrect shipping information, or circumstances beyond our control.
Refill Orders
Refill orders follow the same processing and shipping timelines as one-time purchases. You can manage or cancel your refill plan at any time through the customer portal at login.trykapsulelabs.com.
Address Accuracy
Customers are responsible for providing accurate shipping information at checkout. Kapsule is not responsible for orders delivered to an incorrectly entered address. If you spot a mistake, contact us right away and we will correct it if the order has not shipped. Orders returned to us due to incorrect addresses may require additional processing time.
Lost, Stolen, or Damaged Packages
Kapsule is not responsible for packages confirmed as delivered to the address provided at checkout. On request, we will share delivery confirmation, tracking details, and carrier information so you can follow up with the carrier. If you added Shipping Protection at checkout, we will send a free replacement for lost, stolen, or damaged packages. If your order arrives damaged, contact us within 7 days of delivery with photographic evidence and we will send a replacement or issue a refund.
Questions and Support
If you have questions about your shipment, please contact our customer support team at support@trykapsulelabs.com and we will be happy to assist.